Web-to-Case and Email-to-Case features are used to create cases in Salesforce Org. This post will explain Web-to-case and Email-to-case fetaures.
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Difference between On-Demand Email-to-Case and Email-to-Case?
Salesforce provides two features Email-to-Case and On-Demand Email-to-Case to create cases using Email to Salesforce organization. After a case is created in Salesforce, we can utilize other Service Cloud features…